The Fastest Way to Know If a Site Has Power
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Why Gisual
Near Real-Time Outage Detection at Site-Level Precision
Know what sites (down to the address) are affected within seconds to minutes of a power disruption.
Zero-Touch Incident Management
No more phone calls, waiting for confirmations, dispatching teams to investigate. Your NOC gets immediate, actionable intelligence.
Effortless Integration. Instant Value.
Plug into your existing systems via API and simplify your stack. No extra tools. Go live in hours, not months.
Skip the Wait, Wow Your Customers
Know when power is on and dispatch immediately. No delays, or no site checks, back-passing: just faster resolution.
Proven Results with Global Leading Managed Service Providers
Windstream Enterprise
Spectrotel
Canadian MSP
The Hidden Cost Dragging Down Your MSP
Power outages create operational delays and frustrate customers who expect immediate answers.
30% of all site-down tickets stem from power outages, creating delays and leaving customers unable to resolve issues while waiting for power verification. Furthermore, MSP Network Operations Centers check the power status every time a site goes down, leading to excessive and unnecessary downtime while waiting for that response.
Gisual lets you remotely determine the power status in seconds to minutes to reduce downtime while exceeding customer expectations.
The Challenge: Diagnosing Power Outages Remains Slow and Inefficient
When equipment goes offline, your operations team is forced to guess: “Is this a network issue, or is the power out?” Meanwhile, your team is often unable to call your customer to gather intelligence.
The Broken Process MSPs Face Today
Without Gisual, MSPs operate in the dark; slowing repairs and frustrating customers who expect faster resolution.
The Real Impact of the Status Quo
Wasted Labor on
Unresolvable Issues
Technicians spend hours troubleshooting problems they cannot fix, reducing capacity for billable work
Non-Productive Dispatches
Field teams sent to sites without power waste time and resources that could serve other clients
Extended Customer Downtime
Power restoration goes undetected, leaving clients offline longer than necessary and damaging service reputation
Incorrect SLA Penalties
Power outages misattributed as network failures result in unwarranted service credits and revenue loss
Poor Resource Allocation
Without power intelligence, teams cannot prioritize which sites need immediate attention versus those awaiting utility restoration
Client Relationship Strain
Customers expect MSPs to know what's happening, not ask them to check if the lights are on
Solution: AI-Powered Power Outage Intelligence for MSPs
Gisual delivers MSPs real-time visibility into site power status with an AI-driven API that detects outages with 99% accuracy in under 3 minutes. No guesswork, manual calls, or slow repair times. Get fast, reliable power insights that enable your team to act decisively.
How it works:
- Power Outage Detection: When a site goes offline, your alarming or ticketing system queries Gisual’s API automatically.
- Instant Diagnosis: Gisual determines the power status of any site, using address or GPS coordinates with near-perfect accuracy.
- Real-Time Intelligence: You receive live updates including current power status, estimated time of restoration (ETR), and dynamic restoration tracking.
- Automated Ticket Enrichment: Tickets are instantly populated with verified power status and restoration projections, so your team knows what to do, and when.
Integration Deployment in Hours, Not Months
Unlike traditional enterprise software, Gisual is built for rapid implementation and immediate value.
- Live in 30 minutes using our out-of-the-box setup
- Prebuilt connectors for ScienceLogic, Solarwinds, ServiceNow and major alarm and ticket platforms
- Custom integrations require less than 10 hours of development time
Operational Benefits
No More “Are the Lights On?” Calls:
Your largest customers expect you to know what’s happening, not call the store asking if the power is out. Gisual gives you immediate, automated confirmation so you can respond confidently and professionally.
Reduce Time to Action by 1–2 Hours:
Waiting for power verification drags out resolution times. With real-time power status, your team can skip manual checks and act immediately.
Fix What’s Actually Broken:
Quickly rule out power as the cause and focus your resources on real network issues. Restore systems like POS faster and reduce downtime during every outage.
Deliver a Premium Experience:
Offering real-time power intelligence is a game-changer. It transforms how you support customers, building trust, loyalty, and competitive differentiation that helps you retain and grow key accounts.
Use Cases
Eliminate Manual Customer Power Verification
Enterprise and business customers demand exceptional service and rapid issue resolution.
Repair Sites Faster
When a site has power, immediate action is critical. Delays of even a few hours (especially overnight or over the weekend) are unacceptable for world-class service providers.
Deliver an Exceptional Customer Experience
Most MSPs are still asking, “Are the lights on?” forcing enterprise clients to find someone on-site to confirm. That approach is the way.
Increase Revenue by Expanding Your Service Portfolio
Gisual partners directly with leading enterprises to eliminate manual triage, reduce call volume, and prevent revenue loss during outages. MSPs can easily price and package power visibility as a premium offering.
Ready to Transform Your Network Operations?
Gisual’s power outage intelligence platform delivers immediate ROI by eliminating manual verification, reducing unnecessary dispatches, and accelerating service restoration.
Join the leading Managed Services Provider companies such as AT&T Business and GDIT already leveraging Gisual to automate power outage detection and response.